About The Good Food Collective Giftboxes

• Q/ Can you personalise a giftbox? A/ We have a variety of cards produced by Emily Walker, an NZ illustrator, that you can add to your order and send a special message to whoever the lucky recipient is! We also offer the option to customise a giftbox.
  
  
• Q/ Can you customise a giftbox? The Good Food Collective has worked with some of New Zealand’s most talented producers to develop our giftbox range. If we haven’t got what you’re looking for, please email us so we can work with you to build a box from scratch. We also offer organisations to create their own custom giftbox. 
  
  
• Q/ Can you return a giftbox? A/ We cannot accept returns based on the recipient not liking the taste, texture, or flavour of an item. It’s important the gifter picks the right option and we’re happy to answer any questions you may have or recommend buying a more general giftbox if you’re worried about the recipient’s preferences.
  
  The different producers on The Good Food Collective take great care in creating their wonderful products. If you receive something that appears to be faulty, please email us as we all want you to enjoy the great food and beverages that you have purchased.
  
  If an item is damaged or tastes off, we will work with you to provide a refund or substitution if you contact us within 30 days of purchase with appropriate documentation. This may be needed if products arrive broken or spoiled.
  
  If a product is received in a damaged condition, please take a photo and email us details immediately. 
  
  If an order is refunded, the gifter’s payment will be returned via the original payment method used. It may take a few days for any refunds to be processed by the bank.
  
  
• Q/ What can I do if my giftbox arrives damaged? A/ If possible, please check the giftbox is in good condition and hasn’t been damaged in transit. If a product is received in a damaged condition, please take a photo and email us. If you notice damage when the courier is delivering your package, please sign for the product as damaged.
  
  
• Q/ What happens if the giftbox is missing items or has incorrect products? A/ We take the utmost care in preparing and packing each giftbox. Sometimes we may accidentally dispatch the wrong product. If this occurs, please let us know by email and we will dispatch the correct product to you as soon as possible. All products are dispatched via tracked courier and you can track your order directly with the shipping provider using the consignment note provided.
  
  
• Q/Are giftboxes a sustainable option? The Good Food Collective has spent many hours searching for packaging that is environmentally friendly, sustainable and provided by companies based in NZ – even though it would have been cheaper and easier to source everything from overseas!
  
  We work hard to create beautiful looking giftboxes and minimise additional packaging at the same time. We use items that can either be recycled or are bio-degradable right down to the paper tape used to securely ‘lock’ the cardboard box.
  
  
• Q/ What happens if I need to cancel my order? If you need to cancel your order, we can give you a full refund if you let us know within 24 hours of the order being placed and at least one (1) working day before your scheduled delivery date if the giftbox has not been sent.
  
  If you notify us less than one (1) working day ahead of your scheduled delivery date and we have already prepared your gift box, we can offer a 50 percent refund for the cancellation if your box has already been made up. Please email info@thegoodfoodcollective.co.nz if you need to cancel your order.

Delivery

• Q/ Can I track my order? All products are dispatched via tracked courier and you can track your order directly with the shipping provider using the consignment note provided.
  
  
• Q/ Can I select a delivery time? As we work with other companies to deliver your item, it is not possible to guarantee a specific delivery time. We will try to ensure we meet your preferred delivery date. If you're delivering to a rural address, please allow a couple of extra days to the delivery timeframe. 
  
  If you're worried about a delivery time, please contact us.
  
• Q/ Do you deliver nationwide? Yes, we deliver nationwide.