Founded by Alice Rule, a young winemaker with a passion for sustainability, we are a New Zealand owned and operated wine boutique specialising in premium Pinot Noir, Chardonnay and Sauvignon Blanc. Our philosophy is simple – to make great wine, while keeping New Zealand beautiful. Our wines are carefully crafted using grapes grown under the Marlborough sun, honouring the best of what the region has to offer: natural ferments, low sulphur regimes, minimal wine movements and neutral cellar environments. Producing less than 7000 bottles a year, we are small and deeply proud of it. Our strength lies in our passions. We are one of the New Zealand wine industry’s earliest eco-warriors, vowing to offset our carbon emissions, create and maintain a circular economy and stand strong in the fight against climate change. With kaitiakitanga – guardianship of the land – at the forefront of everything we do, we’re committed to nurturing both our land and our local industries. We’re all about connections – real, lasting connections – made over good food, in good places, with truly spectacular wine. Little but mighty, we’re changing the way the wine industry operates – one delicious bottle at a time.
Refund, exchange, cancellation policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at alice@3sixty2.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at alice@3sixty2.com and send your item to: 8 James Cook Street, Havelock North 4130 New Zealand.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 8 James Cook Street, Havelock North, 4130 , New Zealand
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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