Our Story: The name, Washhouse Distillery is a nod to where it all began – a backyard laundry – and the home of Waitoki’s very own gin. It started out when three neighbours, living in a quiet rural cul-de-sac decided to join forces and make vodka in their laundry. Over several months, several failures and many batches later they began to combine science and art, and detail everything they were doing – all the while improving the quality of vodka produced using a simple reflux still. And this continues today – the neighbours, meeting up in the laundry, distilling vodka. But it wasn’t enough to quell the curiosity of one, and Steve went on to attend distilling courses and explore different botanicals and processes. In early 2019 he purchased a beautiful handmade alquitar copper still, to which all our gin recipes are developed in today. His ultimate goal was really just to make a good tasting gin. One that he enjoyed making and we enjoyed drinking – and without any pretence. Along the way, the family joined the journey and every part of The Washhouse Distillery in Waitoki is handled by us.
Terms & conditions
PAYMENT OPTIONS We accept payments made from Visa, Mastercard, Amex and Online Eftpos. We use WooCommerce & Stripe to ensure all orders are processed securely. PRICING All prices are in New Zealand dollars. If you’re buying within New Zealand, prices are inclusive of GST. Keep in mind that if you’re outside New Zealand, your credit card issuer may apply charges for currency conversion. We’re sorry we can’t cover that cost for you. LEGAL AGE & LIQUOR LAWS You must be of legal age to purchase alcohol in your country. In New Zealand it is illegal to sell liquor to anyone under the age of 18, buy liquor when under the age of 18 and to make a false declaration of age in order to purchase alcohol. It is also illegal to purchase alcohol as a gift for anyone under the age of 18 years. By purchasing products through the Waitoki Washhouse online shop, you are deemed to have accepted our terms and conditions, our shipping & returns policy and that you are abiding by the liquor laws in your country.
Refund, exchange, cancellation policy
RETURNS POLICY We can accept returns for refund if you change your mind however, the product must be unopened and returned in as new condition. The returned item must be in re-sellable condition, unopened and include its full packaging and be returned along with a copy of your receipt. The costs of return shipping must be met by the customer for change of mind. Once your return has been received, we will assess its eligibility for a credit based on our returns policy. If eligible, we will provide a full credit within 5-10 working days or receiving your items. If ineligible, we will advise you and then courier your purchase back to you. Please note, we reserve the right to charge the return courier fee. DAMAGED GOODS We have really rigorous quality checks in place before anything gets sent out to you, but sometimes bad stuff happens during transit, and we apologise for the inconvenience. If you receive damaged product from us, please email email@example.com and we will endeavor to arrange for it to be replaced or refunded. We will also cover the cost to return or dispose thoughtfully of your damaged product and send a replacement free of charge. We are committed to our obligations under the Consumer Guarantees Act.